Help & Support

Frequently asked questions

What is Fitafy?

Fitafy is a platform for connecting like-minded singles who value an active and healthy lifestyle.

Fitafy uses a matching algorithm that allow users to find meaningful connections based on common active fitness and diet choices.

We know finding the time to work out is hard, so we made creating healthy connections easy.

Is Fitafy for everyone?

Fitafy is for everyone! We welcome Fitafy community members who enjoy a healthy and active lifestyle - In whichever way that manifests for you! Our community is full of supportive members who are on different stages of their healthy lifestyle journey; from runners, swimmers, cyclists, yoga enthusiasts, crossfitters, bodybuilders, competitive sports to those who simply enjoy a coast walk! We also cater for community members based on their dietary interests, whether they are vegan, vegetarian, macro trackers, paleo, intermittent fasters or keto.

We are committed to providing a safe platform for all of our LGBTQ+ and heterosexual community members.

Where can I download Fitafy?

You can download Fitafy in both the Apple App Store and Google Play Store. We are iOS and Android friendly.

Is Fitafy free to use?

Fitafy is free to use and always will be. If you wish to access extra features, you can become a Fitafy Premium Member.

What does the Fitafy Premium Membership offer?

Fitafy Premium Member Benefits include:

• Access to unlimited likes.
• Access unlimited advanced filters.
• Access to your who likes you page.
• Ticket feature which allows you to change your location to another city.
• Super Fan feature to show that you are really interested in them.
• Level Up feature to show your profile at the top of the swipe cue to be viewable by more people instantly.
• Limit what others see on your profile.

How can I create a profile on Fitafy?

Download Fitafy, and you will be able to create a profile using your mobile phone number, Apple or Facebook login. Follow the easy on boarding process and join the Fitafy community!

Can I use Fitafy without giving location permissions?

To allow Fitafy to match you with users, you will need to grant Fitafy location permissions while the app is in use or always. This allows us to provide you Fitafy community members who are within your selected location criteria.

Please note, if you choose never, you will not be able to make any new matches. You will be able to correspond with existing matches, but in order to be seen or swipe on anyone new, you’ll need to reactivate Location Services.

How do I match or speak with someone on Fitafy?

Once you have registered to become a part of the Fitafy community, you will see others searching for their fit. Tap the like button on their profile if you think they are suitable for you. If not, tap the pass button on their profile.

If someone likes you back, you will both be notified you are a fit and can speak instantly!

Why am I seeing people outside the filters I set on Fitafy?

This is likely because we have introduced a new feature to automatically relax your set filters to give you the ability to see users who are just outside of your preferences.

However, if you prefer to never see anyone outside of your preferences, you can simply set your preference via the toggle switch in your "Who Likes You" page.

Why have I not found my perfect fit?

Patience! Our Fitafy community receives millions of likes per month. If you are finding you are not seeing any users, please consider relaxing your filters to see users just outside of your search criteria.

How do I contact Fitafy?

You can get in touch with our team for technical support and general questions via support@fitafy.com.

How can I cancel my Fitafy subscription through iTunes?

If you would like to cancel your Fitafy subscription through iTunes, follow these steps:
1. Go to your phone Settings.
2. Tap your name at the top of the screen.
3. Tap Media & Purchases.
4. Tap View Account. You might need to sign in or use Touch ID.
5. Tap Subscriptions.
6. Tap the subscription that you want to manage (Fitafy). Note: If you don’t see a Fitafy subscription but are still being charged, make sure that you’re signed in with the correct Apple ID.
7. Use the options to manage your subscription.
8. Tap Cancel Subscription. Note: When you cancel, your subscription will stop at the end of the current billing cycle.

How can I cancel my Fitafy subscription through Google Play?

If you would like to cancel your Fitafy subscription through Google Play, follow these steps:

1. Open Google Play store
2. Go to "Account" under the Play store menu
3. Tap on "Subscriptions" and you will see your active app subscriptions.
4. Tap on your Fitafy subscription and then click "Cancel"